Effective Date: 2/8/2025

Orlando SpinalAid Center
11333 Lake Underhill Road, Orlando, FL 32825
(407) 277-5555
info@trydecompression.com

1. Introduction

Orlando SpinalAid Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website, interact with us via SMS or email, or engage with our services.

2. Information We Collect

We may collect personal information through:

• Direct Submission: When you book an appointment, complete online forms, contact us via phone, email, or SMS, or engage with us on social media.
• Automated Technologies: Cookies and tracking tools that help us understand website interactions.
• Third-Party Sources: Referral networks, healthcare affiliates, or advertising platforms.

The types of information we collect include:

• Name, phone number, email, and mailing address
• Medical history and treatment preferences (if voluntarily provided)
• Payment and billing details (where applicable)
• Website browsing behavior (through cookies and analytics)

3. How We Use Your Information

We use your information to:

• Schedule, confirm, and remind you about appointments
• Provide personalized treatment plans and recommendations
• Send SMS, email, or phone updates regarding your care and promotions
• Process payments and maintain records
• Improve our website and patient experience

4. SMS and Mobile Data Policy

• Message Frequency: You may receive frequent messages per week regarding your appointment, health updates, or promotions.
• Opt-in: To start you may reply "Yes" or "join".
• Opt-Out: To stop receiving messages, reply STOP at any time.
• Help: For assistance, reply HELP or contact us at (407) 277-5555.
• Carrier Disclaimer: Message and data rates may apply.
• Data Protection: We do not share your mobile information with third parties for marketing purposes without your explicit consent.

5. Data Sharing & Protection

We do not sell, rent, or transfer your personal or mobile information to third parties for any purpose without your explicit consent.

We only share data under the following strict conditions:

• With Service Providers: Trusted partners (such as appointment scheduling or payment processors) operate under strict confidentiality agreements.
• Legal Compliance: If required by law, we may disclose information to protect our legal rights or comply with legal requests.

Security & Employee Training

We implement industry-standard security protocols to prevent unauthorized access or sharing of your data. These include:

• Encryption & Secure Storage: All sensitive data is stored securely and encrypted.
• Limited Access Controls: Only authorized personnel can access personal data.
• Employee Training: Staff members undergo regular data privacy training to ensure compliance with security protocols.
• Regular Audits: We conduct periodic security audits to maintain compliance and identify vulnerabilities.

6. Your Rights & Choices

You have the right to:
Access & Update Information – Request copies of your data or update inaccuracies.
Opt-Out of Communications – Unsubscribe from marketing emails and SMS at any time.
Request Data Deletion – Ask us to remove your personal data, except where retention is required by law.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

8. Contact Us

If you have any concerns or questions about your privacy, please contact us:

Orlando SpinalAid Center
11333 Lake Underhill Road, Orlando, FL 32825
(407) 277-5555
info@trydecompression.com